🌱 Welcome, Gardening Enthusiasts! At Garden Care Specialty Store, we’re as committed to your satisfaction as we are to helping your garden flourish. Our shipping and returns policies are designed with your gardening success in mind.

Shipping Information

We understand you’re eager to start gardening with your new supplies! Here’s what to expect:

Order Processing

We typically process orders within 1-2 business days after payment confirmation. You’ll receive a tracking number once your order ships.

Shipping Methods & Timeframes

Shipping Method Cost Delivery Time Best For
Standard Shipping
(DHL or FedEx)		 $12.95 10-15 business days after shipping Faster delivery for time-sensitive gardening projects
Free Shipping
(EMS)		 FREE on orders over $50 15-25 business days after shipping Budget-friendly option for non-urgent gardening needs

International Shipping Note: We ship globally except to some Asian countries and remote areas. Customs duties and taxes are the customer’s responsibility and are non-refundable.

Returns & Exchanges Policy

We stand behind the quality of our gardening supplies. If you’re not completely satisfied, we’re here to help!

Our Return Promise

You have 15 days from the delivery date to request a return or exchange for most items. We want you to have the right tools for your gardening success.

Conditions for Returns & Exchanges

  • Items must be in original condition, unused, and in original packaging
  • All tags and labels must be intact
  • Proof of purchase (order number) is required
  • Return shipping costs are the customer’s responsibility, unless item arrived damaged or defective

Non-Returnable Items

For the health and safety of our gardening community, these items cannot be returned:

  • Pest & Disease Controls (opened or unopened)
  • Grow Lights (due to manufacturer warranty restrictions)
  • Opened bags of soil amendments or fertilizers
  • Personalized or custom-made items
  • Items that have been installed, used, or assembled

Step-by-Step Return Process

  1. Contact Us: Email our support team at [email protected] within 15 days of delivery
  2. Provide Details: Include your order number, item(s) to return, and reason for return
  3. Receive Authorization: We’ll email you a Return Authorization Number and instructions
  4. Package Items: Securely pack items in original packaging with all tags attached
  5. Ship Back: Mail to our return address (provided in authorization email)
  6. Processing: We’ll process your return within 3-5 business days after receipt

Exchange Process

Need a different size, color, or product? Follow the same steps above and specify you’d like an exchange. We’ll help you find the perfect gardening solution!

Refund Information

Once we receive and inspect your return:

  • Refund Time: 5-7 business days after we process your return
  • Refund Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement at no additional cost, including return shipping if needed.

Need Gardening Help?

Our gardening enthusiasts are here to assist you!

Email: [email protected]
Address: Garden Care Specialty Store, 164 Long Street, Cambridge, US 61238

We typically respond within 24 hours during business days.

Thank you for choosing Garden Care Specialty Store. We’re committed to supporting your gardening journey with quality products and exceptional service.

Happy gardening! 🌱