Welcome to Garden Care Specialty Store! We’re committed to ensuring your complete satisfaction with every purchase, just as we’re dedicated to helping your garden thrive. If you’re not completely happy with your order, our straightforward returns and exchanges policy is here to help.

Our Return & Exchange Promise

We stand behind the quality of our gardening supplies and want you to be delighted with your purchase. If any item doesn’t meet your expectations, we’ll make it right—because your gardening success matters to us.

Return & Exchange Timeframe

You have 15 days from the delivery date to request a return or exchange for most items.

Conditions for Returns & Exchanges

  • Items must be in original condition, unused, and in their original packaging
  • All tags and labels must be intact
  • A proof of purchase (order number) is required
  • Return shipping costs are the customer’s responsibility, unless the item arrived damaged or defective

Non-Returnable Items

To ensure the health and safety of all our gardening community, the following items cannot be returned or exchanged:

  • Pest & Disease Controls (opened or unopened)
  • Grow Lights (due to manufacturer warranty restrictions)
  • Opened bags of soil amendments or fertilizers
  • Personalized or custom-made items
  • Items that have been installed, used, or assembled

Step-by-Step Return Process

  1. Contact Us: Email our support team at [email protected] within 15 days of delivery
  2. Provide Details: Include your order number, item(s) to return, and reason for return
  3. Receive Authorization: We’ll email you a Return Authorization Number and instructions
  4. Package Items: Securely pack the items in their original packaging
  5. Ship Back: Mail the package to our address (provided in your authorization email)
  6. Processing: Once received, we’ll process your return within 3-5 business days

Exchange Process

If you need a different size, color, or product, follow the same steps as above and specify that you’d like an exchange. We’ll help you find the perfect gardening solution!

Refund Information

Once we receive and inspect your return:

  • Refund Time: 5-7 business days after we process your return
  • Refund Method: Refunds will be issued to your original payment method
  • Shipping Costs: Original shipping fees are non-refundable
  • International Customers: Please note that customs duties and taxes are non-refundable

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Body:

Dear Garden Care Team,

I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number] Order Date: [Date of Purchase] Item(s) to Return/Exchange: [Product Name(s)] Reason for Return/Exchange: [Please describe the reason] Preferred Solution: [Refund/Exchange for specific product]
Please provide the Return Authorization Number and shipping instructions.

Thank you,
[Your Name] [Your Email Address]

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement at no additional cost, including return shipping if needed.

Need Help?

Our gardening enthusiasts are here to assist you! Contact us at:

Email: [email protected]

Address: Garden Care Specialty Store
164 Long Street, Cambridge, US 61238

We typically respond within 24 hours during business days.

Thank you for choosing Garden Care Specialty Store. We’re committed to supporting your gardening journey with quality products and exceptional service. Happy gardening! 🌱